Etricom Solutions is established by a team of telecommunications and contact centre specialists with over 30 years of combined experience delivering pertinent solutions to a broad base of clients that span across different industries; including but not limiting to banking & finance, manufacturing and logistics services.
We provide end-to-end ‘solutioning’ from pre-sale consulting to solution designing and architecting, to solution build and testing to delivery and post-delivery support services.
Our team of consultants has real life experience delivering full lifecycle projects successfully for large MNCs across the globe.
Besides proper skills and training, our success also stems from the adoption of time-tested methodology in delivering projects based on the PMBOK standard.
Performance stress testing is also an inherent part of our project delivery for contact centre solutions to ensure that systems are able to handle real world call volume on the date of ‘go-live’.
Our commitment“Etricom Solutions is built on a foundation of commitment to quality, professional integrity and creativity in building solutions to enhance customer experience and satisfaction.”