Our consultants are trained in the methodology and technical skills of delivering contact centre solutions based on but not limited to ShoreTel Contact Center technologies.
Our area of specializations include:
● Design and development of call routing strategies
● Design and development of IVR call flow scripts
● Systems integration including Siebel CRM-CTI integration
● Historical report customization
● Regional deployment
Voice Recording / Logger Solutions
Voice recording/logging is essential for many businesses today, not just for the purposes of coaching and dispute resolution, but also for business intelligence and compliance. We offer an enterprise-class voice logging solution that not only captures your most important business calls, but also gives you the business intelligence about your business.
Please contact us to find out more about the contact centre solutions.