IP Telephony / Unified Communications

IP telephony is a telephone system that works over an internet protocol (IP) network instead of via conventional copper wires.  It is also known as Voice over Internet Protocol (VoIP).

In Etricom, we listen to you and propose a total end-to-end solution to meet your needs. Our VoIP solutions range from on-premise to cloud, from SME to Enterprise.  

We are the Mitel Authorized Partner for MiVoice Business and MiVoice Connect (previously known as ShoreTel Connect) Unified Communications, Contact Center, and Mobility solutions. Click here  for more info.

For SMEs, we have cost-effective yet practical solutions to meet your basic telephony requirements.  Contact us now.

Contact Center Solutions

Our consultants are trained in the methodology and technical skills of delivering contact centre solutions based on but not limited to the Mitel MiVoice Connect Contact Center technologies (previously known as ShoreTel Enterprise Contact Center (ECC)).

Our area of specializations include:

● Design and development of call flow routing strategies
● Systems integration including Siebel CRM-CTI integration
● Historical report customization
● Regional deployment

Voice Recording / Logger Solutions

Voice recording/logging is essential for many businesses today, not just for coaching and dispute resolution, but also business intelligence and compliance. We offer an enterprise-class voice logging solution that not only captures your most important business calls but also gives you the business intelligence about your business.

ASC Technologies solutions provide state-of-the-art recording and analysis for complex infrastructures.  It offers integrations for major telecommunication service providers such as Alcatel-Lucent Enterprise, Airbus, Avaya, BT, BroadSoft, Cisco, IPC, Microsoft, Mitel and Unify.  The solutions are tailored for financial institutions, contact centers and public safety organizations.

With our experiences, we were able to adapt and deliver additional customization i.e. custom CTI data tagging in a shorter turnaround time.  It improves the efficiency of recording playback for the customer.

Wired & Wireless Networking

Wired and wireless networks are crucial components in the data networking context.  From structural network cabling, rack, router, switches, server to wireless access points (AP), our solutions improve the business process and increase the productivity of work.

Network / Cyber Security

In the Internet Protocol (IP) world, data security and protection are increasingly critical in all sectors.  

Sophos allows you to secure every endpoint on your network, from laptops to virtual desktops and servers, to web and email traffic and mobile devices. The Sophos Next Generation Firewall’s all-new Xstream architecture delivers extreme levels of visibility, protection, and performance.

Etricom is one of the Sophos Authorized Partner in Singapore.  Feel free to contact us  for any firewall, endpoint protection, security inquiries.

Video Conferencing Solutions

Video conferencing (VC) is a live, visual and audio connection between two or more remote parties over the internet that simulates a face to face meeting.  The demand has been an increase during the global Covid-19 pandemic where people are not able to travel overseas or even meet locally.

We provide VC solutions that complement the video conference products in the market e.g. Zoom, Microsoft Teams etc and enhance the e-meeting experiences using these platforms.  Be it a small meeting room or a large board room,  we will propose one that suits your needs.  Contact us for more info.